1. Overview
Melbourne Beach Resort & Surf Club is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you make a reservation, visit our website, or stay at our property located in Brevard County, Florida.
This policy applies to bookings made:
- Directly through our website
- Through third-party platforms such as Booking.com and Expedia
- By phone, email, or in person
2. Information We Collect
A. Personal Information
- Full name
- Email address and phone number
- Billing address and payment details
- Government-issued identification (as required for check-in)
B. Reservation & Stay Information
- Booking details, dates of stay, and room preferences
- Special requests or accommodation
- Guest communications and service interactions
C. Information from Third-Party Booking Platforms
If you book through Booking.com, Expedia, or similar platforms, we receive:
- Reservation details
- Contact information
- Limited payment or transaction details (as provided by the platform)
Please note that your data is also subject to the privacy policies of those platforms.
D. Website & Technical Data
- IP address and browser type
- Device information
- Website usage data through cookies and analytics tools
3. How We Use Your Information
We use your information to:
- Confirm and manage reservations
- Provide guest services and personalize your stay
- Communicate booking confirmations, updates, and important notices
- Process payments and prevent fraud
- Improve our website, operations, and guest experience
- Comply with applicable Florida laws and hospitality regulations
4. Sharing of Information
We do not sell your personal information.
We may share your information with:
- Booking platforms (e.g., Booking.com, Expedia) to manage reservations
- Payment processors and financial institutions
- Service providers assisting in hotel operations (e.g., IT, housekeeping systems)
- Law enforcement or government agencies when required under Florida or federal law
5. Data Security
We implement commercially reasonable administrative, technical, and physical safeguards to protect your information. While no system is completely secure, we take appropriate measures to reduce the risk of unauthorized access, disclosure, or misuse.
6. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
- Enhance functionality and performance
- Analyze traffic and usage patterns
- Improve user experience
You may disable cookies through your browser settings; however, some features of our website may not function properly.
7. Your Privacy Rights
Under applicable Florida law, you may have the right to:
- Request access to personal information we maintain about you
- Request corrections or deletion of your personal data
- opt out of certain marketing communications
To exercise these rights, please contact us using the information below.
8. Data Retention
We retain personal information only as long as necessary to:
- Fulfill reservation and business purposes
- Comply with legal, tax, and accounting requirements
- Resolve disputes and enforce agreements
9. Third-Party Websites
Our website or booking confirmations may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
10. Updates to This Policy
We reserve the right to update this Privacy Policy at any time. Updates will be posted on our website with a revised effective date.
11. Contact Information
For questions or requests regarding this Privacy Policy, please contact:
Melbourne Beach Resort & Surf Club
Brevard County, Florida
Email: Stephanie@MelbourneSurfClub.com
Phone: 321-212-7550
By booking with us directly or through third-party platforms, you acknowledge and agree to the terms of this Privacy Policy.
